Search results for kids account

48 Topics found

  • How do I open a Kids account?

    To open a Kids account for a child, you’ll need your own Personal account first. Once your own account is all set up, you can start setting up a Kids account from within the app. Steps to opening a

  • What tax rate applies to a Kids account?

    The child is taxed at their Prescribed Investor Rate (PIR), which is determined by the following factors: Whether they’re employed or not The amount they earn Check out the Inland Revenue website for

  • Who can open and manage a Kids account?

    To open and manage a Kids account, you need to be one of the following: Parent Legal guardian Grandparent Great-grandparent Aunt Uncle

  • Can I open more than one Kids account?

    Yes, but only one per child.

  • What do I need to open a Kids account?

    Before you sign up a child for a Tempo Kids account, please make sure you have their following details and documents handy: Kids account email address (not one you use for your Tempo account)

  • How do I withdraw money from a Kids account?

    Follow the steps in our FAQ, How to make a withdrawal. Any money taken out belongs to the child and will only be paid into the child’s bank account.

  • How do I deposit money into a Kids account?

    You put money towards a goal in a Kids account the same way you would for an adult Tempo account. You can find out how to do this in the FAQ: How do I put money into my goals?

  • What’s the difference between a Kids account and a Personal Tempo account?

    The main difference between the two types of accounts is that a Personal account is owned and managed by the adult. A child owns their account, but it's managed by the adult on their behalf until

  • Can I transfer money or investments from my Tempo account to a Kids account?

    No, not directly. You can withdraw money out of your Tempo account into your bank account and then put that towards a goal in the Kids account. You can’t transfer investments from one type of account

  • Can money or investments be transferred from a Kids account to my Tempo account?

    No, we don't permit money or investments to be transferred from a Kids account to your Tempo account.

  • Can the child access the account?

    You have full authority to give instructions for the account in what you believe to be the best interests of the child. To avoid anyone from accessing the Kids account, we recommend against sharing

  • What happens when the child turns 18?

    When the child turns 18 their Tempo Kids account will be transferred to their control and become a standard Tempo account.

  • Do I need to be the child’s parent or legal guardian?

    No. Currently, a grandparent, great-grandparent, aunt, or uncle can also open a Kids account on behalf of a child. You need to have your own Tempo account first, before opening one for a child.

  • Can other people (like family and friends) deposit money too?

    Yes, all money sent to this account is automatically invested for the child. The best way to do this is to share the deposit information with the person who wants to put money towards a goal in the

  • How do I change my bank account?

    If you want to change the bank account you’ve set up in Tempo, contact us at help@tempo.co.nz. Attach a bank statement of the new bank account you want to change to. Currently, you can't change your

  • My deposit got refunded, what happened?

    When you make a deposit into Tempo you need to include your last name and your unique goal reference code each time. Double-check these details. You can find your reference code in your goal when you

  • Why can’t I close my account?

    If you have any withdrawals or deposits in progress you may have to wait a bit before you can close your account. Recent changes to your investments may also delay the account closure process. For

  • How do I close my Tempo account?

    To close your Tempo account go to the 'Me' section in the app. Select My account and then tap the Close my account button. If you have any questions, or you’d like to share why you’re closing your

  • Can I open a joint Tempo account?

    Yes, you can. At the moment you’ll have to get in touch with our friendly Customer Support team who’ll be able to help you set up a joint Tempo account. Before you contact Customer Support, please

  • Can I deposit money from an international bank account?

    No. Currently we can’t accept payments to your Tempo account from an international bank account. If you have made a payment from an international account it’ll be refunded back to the same account.

  • Why can’t I add another goal to my Tempo account?

    The maximum number of goals you can invest in at any one time is four. If you’d like to add another, you’ll need to remove one of the current four.

  • How do I share my Tempo account information to receive a gift?

    To receive a gift you need to share Tempo’s bank account number, with your last name, and your unique goal reference code. Open the app, select a goal, then tap the Put money in button. From there,

  • What’s Akahu and why do we need to confirm your bank account?

    Akahu is a New Zealand based company that makes it simple and secure to match your identity details with you and confirm your bank account. It’s important that the bank account you use belongs to

  • How do I put money into my goals?

    Tap on the goal you want to put money towards, then tap on the 'Put money' in button. On the next screen are all the details you need to make goal payments from your bank. You'll find our bank

  • What do I need to join Tempo?

    Before you start investing, we check a few personal details to verify your identity and complete your account set up. You’ll need these things handy: New Zealand passport or driver licence details.

  • Request your data to be removed

    You can request to have your account and associated data deleted at any time. Please note we are required to retain certain data as per our regulatory requirements. Please see our Privacy Policy for

  • What happens after I enter my code?

    To apply and redeem a promo code, first you need to make sure your Tempo account is completely set up. If it isn't, we won't be able to take the code through the redeeming process after it's entered.

  • Why can't my bank confirm Tempo as a payee?

    Under the Confirmation of Payee service, your bank must confirm the account name and number of the person or organisation you want to pay matches bank records. If you've manually added Tempo as a

  • How do I set up a recurring payment?

    To set up a recurring payment with Tempo you'll need to set up a regular payment through your online bank account. Follow these simple steps. Step 1 Open your online banking account. Step 2 Go to

  • What do I need to do to receive or give, an investing gift?

    To gift money to a Tempo account, all a person needs is: Tempo’s bank account number Last name of the person being sent a gift, so you can add it into the particulars The unique code for the

  • How to make a withdrawal

    You can easily withdraw your money from Tempo to your chosen bank account. Follow these steps: In the app select "Withdraw money” from the goal screen Enter the amount you want to withdraw Select

  • Why set up a recurring payment?

    Save time by setting up regular deposits from your bank to Tempo. This makes it easy to match the amount and frequency you planned to put towards a goal. The amount you planned to invest and how

  • What if I don’t put in the initial deposit amount?

    You’ll have 14 calendar days to put your initial deposit amount into your Tempo account before we review our investment advice.

  • How do I add another goal?

    Adding another goal to your Tempo account is quick and easy: Swipe left on your current goal. Tap on the ‘Add a new goal’ button. Create a plan for your new goal. You can invest in a maximum of four

  • How do I edit a goal?

    Start by tapping on a goal. In the top right corner you’ll see a pencil icon. Tap this to edit your goal target or regular contribution amount. It’s important to make sure this matches the payments

  • Where is my deposit?

    If your deposit hasn't appeared within 3 working days, it might be because we couldn’t match it to your Tempo account. Therefore, it may have been auto-refunded back to you. This can happen if you

  • What happens when I put money into Tempo?

    When you put money in Tempo, it automatically buys your pre-selected investments for you. Deposits to your Tempo account will be invested in the mix of funds according to the Tempo recommendation you

  • Stop Paying the Waiting Tax Promotion Terms and Conditions

    September 2025 Welcome to the Stop Paying the Waiting Tax promotion, offered by Tempo Limited (“Tempo,” “we,” or “us”). The terms and conditions set out below apply to the promotion, in addition to

  • What are our official communication channels?

    We'll only contact you via the following channels. Email and website We'll never ask for personal bank details in an email. You can only put money into your Tempo account using the instructions in

  • When will my investment appear?

    When you put money into your Tempo account it'll be automatically invested into your fund mix and your goal. Generally, if we receive your deposit before 12pm on a working day, your money will be

  • What are my returns?

    At Tempo we show your time-weighted return (TWR) and your total all-time returns. Time-weighted return Your TWR shows how the investments in a goal are doing without taking into account when you put

  • Tempo x The Curve promotion Terms and Conditions

    Updated 24th April 2025 Welcome to the Tempo x The Curve promotion, offered by Tempo Limited (“Tempo,” “we,” or “us”). The terms and conditions set out below apply to the promotion, in addition to

  • Is Tempo right for me?

    Tempo gives investment advice to customers through the Tempo app. You don’t need to have any prior experience in investing to use Tempo - Tempo will give you guidance at the start and throughout your

  • HELLOTEMPO Promotion Terms and Conditions

    July 2025 Any eligible new customers who use the HELLOTEMPO Promotion promo code will receive a one-off payment of $10 from Tempo towards their Tempo goal. To be eligible you must have completed our

  • 1PERCENT Promotion Terms and Conditions

    July 2025 Any eligible new customers who use the 1PERCENT Promotion promo code will receive a one-off payment of $10 from Tempo towards their Tempo goal. To be eligible you must have completed our

  • MATES Promotion Terms and Conditions

    May 2025 Eligible customers to use the MATES Promotion promo code will receive a one-off payment of $10 from Tempo towards their Tempo goal. To be eligible you must have completed our customer

  • INVEST10 Promotion Terms and Conditions

    Updated 24th April 2025 The first 1,000 eligible customers to use the INVEST10 promo code will receive a one-off payment of $10 from Tempo towards their Tempo goal. To be eligible you must: have

  • What if I don't have an NZ driver licence or passport?

    Please select 'I don't have any of these ID types' in the Tempo App. This way we can get you started by manually checking your ID another way. You can email us certified copies of another type or