How can I make a complaint?

A happy customer is very important to us. If you have a complaint you can get in touch by emailing us at

We’ll carefully consider your complaint and what you think we need to do to resolve the matter. Sometimes we’ll be able to resolve your complaint to your satisfaction quite quickly. On occasion though, it may take us a little longer to investigate and respond to you. We’ll do our best to resolve a complaint within 20 business days. If it’s going to take us longer, we’ll let you know why and how much more time we need.

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