Help, you couldn't identify me?

This could mean there's a mismatch between your ID details and the info in the databases we check. You might be able to resolve it yourself by using an alternative source of ID. For example, if you used your NZ driver licence first, try giving your passport a go.

If that doesn’t work we can manually check your ID. You will have received an email from Tempo Customer Support, please respond to that and we’ll get you started.